ph464 Privacy Policy

1. About This Privacy Policy

This Privacy Policy ("Policy") is issued by ph464 ("ph464," "we," "us," or "our") and applies to all personal information collected from individuals ("Data Subjects," "Players," or "you") who access, register for, or use the ph464 online gaming platform and all related services (collectively, the "Platform"). This Policy is intended to inform you of your rights under Philippine law and to describe the standards ph464 applies to the responsible handling of your personal data.

By accessing or using the ph464 Platform, you acknowledge that you have read and understood this Policy and consent to the collection, use, and processing of your personal information as described herein. If you do not agree to this Policy, you must discontinue use of the Platform. This Policy should be read together with ph464's Terms & Conditions and Responsible Gaming Policy.

2. Data Controller Identity

ph464 is the personal information controller responsible for the personal data of all Players on the ph464 Platform. ph464 determines the purposes and means of processing your personal information and is accountable for its protection and lawful use. ph464 has designated a Data Protection Officer (DPO) responsible for overseeing compliance with this Policy and with the Data Privacy Act of 2012 (RA 10173). Contact details for the ph464 DPO are provided in Section 14 of this Policy.

3. Information We Collect

ph464 collects personal information necessary to operate the Platform, verify player identity, process financial transactions, comply with regulatory requirements, and provide customer support. The categories of personal information collected include:

ph464 does not collect sensitive personal information as defined under RA 10173 (such as health, religious, or political data) unless specifically required by applicable law or regulatory obligation.

4. How ph464 Uses Your Personal Information

ph464 processes your personal information only for specified, legitimate purposes. The primary purposes for which ph464 uses your data include:

• Account management: Creating, maintaining, and securing your ph464 account; verifying your identity and eligibility; processing login authentication including OTP delivery;
• Financial transactions: Processing deposits, withdrawals, and refunds via GCash, PayMaya, BPI, BDO, Metrobank, and other supported payment methods; reconciling transaction records; detecting and preventing payment fraud;
• Regulatory compliance: Fulfilling Know Your Customer (KYC) requirements; complying with Anti-Money Laundering Act (AMLA) obligations; reporting to applicable Philippine gaming and financial regulatory authorities as required by law;
• Responsible gaming: Monitoring gaming patterns to identify potential problem gambling behaviors; implementing deposit limits, self-exclusion requests, and cooling-off periods; complying with PAGCOR responsible gaming standards;
• Platform operation: Delivering games and services; detecting and investigating cheating, fraud, and prohibited conduct; managing bonuses and promotions; improving Platform performance and user experience;
• Customer support: Responding to queries, complaints, and support requests; maintaining support records;
• Marketing communications: Sending promotional offers, newsletters, and updates about ph464 games and features, subject to your communication preferences and applicable marketing consent requirements.

ph464 will not use your personal information for purposes incompatible with those stated above without obtaining your prior consent or establishing a lawful alternative basis for processing.

5. Legal Basis for Processing

ph464 processes your personal information on one or more of the following legal bases as recognized under RA 10173 and its implementing rules:

• Consent: Where you have expressly agreed to the processing of your personal information, including at the time of account registration and for marketing communications;
• Contractual necessity: Where processing is required to perform ph464's obligations under the Terms & Conditions applicable to your account, including operating your account and processing your transactions;
• Legal obligation: Where processing is necessary for ph464 to comply with applicable Philippine law, including AMLA obligations, regulatory reporting, and KYC requirements;
• Legitimate interests: Where processing is necessary for ph464's legitimate business interests — such as fraud prevention, responsible gaming monitoring, and Platform security — and those interests are not overridden by your fundamental rights and freedoms.

6. Sharing Your Personal Information

ph464 does not sell your personal information to third parties. ph464 may share your personal data in the following circumstances:

• Payment processors: Your financial data is shared with payment service providers (including GCash, PayMaya, and Philippine bank partners) solely for the purpose of processing your deposits and withdrawals;
• Game providers: Certain game history and session data may be shared with ph464's game software licensors for the purpose of technical support, auditing, and fraud prevention;
• Regulatory authorities: ph464 may be required by law to disclose your personal information to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), law enforcement agencies, or other competent Philippine governmental authorities;
• Identity verification services: Identity and government-issued ID data may be shared with accredited KYC verification service providers for the purpose of fulfilling ph464's age and identity verification obligations;
• Corporate transactions: In the event of a merger, acquisition, or sale of ph464, your personal data may be transferred to the acquiring entity subject to equivalent privacy protections.

All third-party service providers engaged by ph464 to process personal data on ph464's behalf are bound by data processing agreements that require them to handle your data in accordance with this Policy and applicable Philippine law.

7. Cookies and Tracking Technologies

ph464 uses cookies and similar tracking technologies on the Platform to improve your experience, maintain session continuity, and analyse Platform performance. The types of cookies ph464 may deploy include:

• Essential cookies: Required for the Platform to function, including session management and login state. These cannot be disabled without impairing Platform functionality;
• Analytics cookies: Used to understand how players interact with the ph464 Platform — which pages are visited most, how long sessions last, and where players encounter issues — to help improve the overall experience;
• Preference cookies: Used to remember your display and communication preferences between sessions.

You may manage your cookie preferences through your browser settings. Note that disabling essential cookies will impair your ability to use the ph464 Platform, including logging in and conducting financial transactions.

8. Data Retention

ph464 retains your personal information for as long as necessary to fulfill the purposes described in this Policy and to comply with applicable legal retention requirements. Specific retention periods include:

• Account and identity records are retained for a minimum of five (5) years following account closure, consistent with AMLA and regulatory requirements;
• Financial transaction records are retained for a minimum of five (5) years from the date of each transaction;
• Gaming history records are retained for three (3) years from the date of the recorded session;
• Customer support communications are retained for two (2) years from the date of closure of the relevant support case;
• Marketing consent records are retained for the duration of the consent and for one (1) year following withdrawal of consent.

Upon expiry of applicable retention periods, ph464 will securely delete or anonymize your personal data in accordance with its data disposal procedures.

9. Data Security

ph464 implements appropriate technical and organizational security measures to protect your personal information against unauthorized access, accidental loss, destruction, alteration, or disclosure. Security measures in place at ph464 include, without limitation:

• TLS (Transport Layer Security) encryption for all data transmitted between your device and ph464 servers;
• Encryption of sensitive data at rest within ph464 systems;
• Access controls and role-based permissions restricting internal access to personal data on a need-to-know basis;
• Multi-factor authentication requirements for administrative access to ph464 platform systems;
• Regular security assessments, vulnerability testing, and penetration testing;
• Incident response procedures aligned with NPC notification requirements under RA 10173.

While ph464 takes security seriously, no online system can guarantee absolute security. You are responsible for keeping your ph464 account credentials confidential and for reporting any suspected unauthorized access to your account to ph464 support immediately.

10. Your Rights as a Data Subject

Under the Data Privacy Act of 2012 (RA 10173) of the Philippines, you have the following rights with respect to your personal information held by ph464:

• Right to be informed: You have the right to know what personal information ph464 collects about you, how it is used, and with whom it is shared;
• Right of access: You may request a copy of the personal information ph464 holds about you and information about how it has been processed;
• Right to rectification: You may request correction of inaccurate or incomplete personal data held by ph464;
• Right to erasure or blocking: You may request deletion or blocking of your personal data where it is no longer necessary for the purpose for which it was collected, or where processing is unlawful, subject to ph464's legal retention obligations;
• Right to object: You may object to the processing of your personal data for direct marketing purposes at any time, and to other processing activities where ph464 is relying on legitimate interests as the legal basis;
• Right to data portability: You may request a copy of certain personal data in a structured, commonly used, and machine-readable format;
• Right to lodge a complaint: You may lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe ph464 has violated your privacy rights.

To exercise any of the above rights, please contact ph464's Data Protection Officer using the contact details in Section 14. ph464 will respond to valid requests within thirty (30) calendar days, subject to applicable legal and regulatory requirements.

11. Children's and Minors' Privacy

The ph464 Platform is strictly intended for use by individuals who are 21 years of age or older, consistent with Philippine gaming law requirements. ph464 does not knowingly collect personal information from individuals below the age of 21. If ph464 becomes aware that personal data has been collected from an individual below the minimum age requirement, such data will be deleted promptly and the associated account will be closed.

Parents and guardians of individuals below the age of 21 who believe their child or ward has registered at ph464 are encouraged to contact ph464 support immediately for prompt account review and data deletion.

12. Cross-Border Data Transfers

Where ph464 transfers your personal information to service providers or affiliates located outside the Philippines, ph464 will ensure that such transfers are conducted in compliance with RA 10173 requirements for cross-border data transfers. This includes requiring recipient organizations to provide equivalent levels of data protection to those required under Philippine law, either through contractual obligations, adequacy determinations, or other lawful transfer mechanisms recognized by the National Privacy Commission.

ph464 will inform you of any material cross-border transfer of your personal data and will make available, upon request, information about the safeguards in place for such transfers.

13. Amendments to This Policy

ph464 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. The date of the most recent revision is displayed at the top of this Policy. Where amendments are material, ph464 will notify registered Players via their registered email address or mobile number prior to the changes taking effect. Continued use of the ph464 Platform following the effective date of any amendment constitutes your acceptance of the updated Policy.

14. Contact & Data Protection Officer

For privacy-related inquiries, requests to exercise your data subject rights, or to contact ph464's Data Protection Officer, please use the following contact information:

• Data Protection Officer, ph464
• Email: [email protected]
• Live Chat: Available 24/7 on the ph464 Platform
• Language Support: Tagalog and English
• Response Time: ph464 aims to acknowledge all privacy requests within five (5) business days and to complete processing within thirty (30) calendar days

If you are not satisfied with ph464's response to your privacy concern, you may escalate your complaint to the National Privacy Commission (NPC) of the Philippines, which is the regulatory authority responsible for enforcing RA 10173 and its implementing rules and regulations.